CONTACT & CUSTOMER SERVICE POLICY

Reyliff LLC | Effective Date: January 1, 2025 | Last Updated: May 2025

1. Our Commitment to Customer Service

Reyliff LLC is committed to providing responsive, professional, and effective customer service to all customers, Founder Club members, and prospective buyers. We take pride in the quality of our products and the quality of our customer experience. This Customer Service Policy describes our official support channels, response time commitments, and the scope of support we provide.

2. Official Customer Service Channels

Reyliff provides customer support exclusively through the following official channels:

Reyliff does not provide customer support through personal social media direct messages, third-party platforms, or any channel not listed above. Any individual claiming to represent Reyliff through unofficial channels should be treated with caution and reported to support@reyliff.com.

3. Response Time Commitments

Reyliff commits to the following response times for customer inquiries:

Response times are measured during business hours: Monday–Friday, 9:00 AM – 6:00 PM EST, excluding U.S. federal holidays. Inquiries received outside business hours will be addressed on the next business day. During peak periods (holidays, product launches), response times may be extended.

These response time commitments are targets, not guarantees. Reyliff will make every reasonable effort to meet these targets but cannot guarantee response times in all circumstances.

4. AI-Powered Customer Service Agent

Reyliff operates an AI-powered customer service agent available 24/7 through our WhatsApp number (+1 (786) 784-9889). This agent is trained on Reyliff's product knowledge base and can assist with:

• Product information (ingredients, usage, benefits)
• Order status inquiries
• Frequently asked questions
• Directing customers to the appropriate resources

The AI agent operates autonomously for routine inquiries. When the agent encounters a question it cannot answer with confidence, it will escalate the inquiry to a human Reyliff team member, who will respond within the timeframes stated above.

Responses from the AI agent are informational only and do not constitute binding commitments, warranties, or guarantees. For official commitments, please request confirmation from a human Reyliff representative.

5. Scope of Customer Service Support

Reyliff customer service can assist with the following:

• Order placement, modification (within 2 hours of order), and cancellation (before shipment only)
• Order tracking and shipping status
• Return and refund requests (subject to our Refund Policy)
• Product usage guidance and recommendations
• Founder Club membership inquiries and benefit clarification
• Discount code issues
• Account management

Reyliff customer service cannot assist with:

• Reversing decisions made in accordance with our published policies (e.g., non-refundable items, terminated accounts)
• Providing Amazon Letters of Authorization or invoices for Amazon brand approval
• Guaranteeing specific delivery dates after an order has shipped
• Modifying prices after an order has been placed
• Providing legal, financial, or medical advice

6. Customer Conduct

Reyliff is committed to treating all customers with respect and professionalism, and we expect the same in return. Reyliff reserves the right to terminate any customer interaction and/or customer account in the event of:

• Abusive, threatening, or harassing language directed at Reyliff staff or representatives.
• Repeated bad-faith inquiries designed to circumvent our policies.
• Any conduct that Reyliff determines to be harmful, fraudulent, or disruptive.

7. Feedback and Complaints

Reyliff welcomes feedback and takes complaints seriously. If you are dissatisfied with any aspect of your experience with Reyliff, please contact us at support@reyliff.com with a detailed description of your concern. We will acknowledge your complaint within 1 business day and work to resolve it within 5 business days.

If you believe your complaint has not been adequately addressed, you may escalate it to legal@reyliff.com for review by our management team.

8. Contact Information Summary

General Customer Service:
Email: support@reyliff.com
WhatsApp: +1 (786) 784-9889

Founder Club Support:
Email: founders@reyliff.com

Privacy Inquiries:
Email: privacy@reyliff.com

Legal and Compliance:
Email: legal@reyliff.com

Brand Protection:
Email: brand@reyliff.com

Website: reyliff.shop

Reyliff LLC — Committed to Premium Quality, Premium Service.