REFUND & RETURN POLICY

Reyliff LLC | Effective Date: January 1, 2025 | Last Updated: May 2025

1. Overview and Philosophy

Reyliff LLC ("Reyliff") is committed to delivering premium-quality hair care products that meet the highest standards of performance and safety. We stand behind every product we manufacture and sell. At the same time, the nature of professional cosmetic and hair treatment products requires clear, firm policies to protect product integrity, customer safety, and the sustainability of our brand.

Please read this Refund and Return Policy carefully before making a purchase. By completing a transaction on reyliff.shop, you acknowledge and agree to the terms set forth herein.

2. Eligibility for Returns

Reyliff accepts returns under the following conditions:

2.1 Eligible for Return

A product may be returned for a refund or exchange if all of the following conditions are met:

• The return request is submitted within 7 calendar days of the confirmed delivery date.
• The product is unopened, unused, and in its original factory-sealed condition.
• The product is in its original packaging, including all labels, seals, inserts, and protective materials.
• The product has not been subjected to heat, humidity, sunlight, or other environmental conditions that may alter its integrity.
• Proof of purchase (order number and email confirmation) is provided.

2.2 Non-Eligible for Return

The following items and circumstances are strictly non-refundable and non-returnable:

3. Return Process

To initiate a return, customers must follow this process:

Step 1 — Contact Customer Service. Submit a return request within 7 days of delivery by emailing support@reyliff.com or contacting us via WhatsApp at +1 (786) 784-9889. Include your order number, the item(s) you wish to return, and the reason for the return.

Step 2 — Receive Authorization. Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number within 2 business days. Returns submitted without an RMA number will not be accepted.

Step 3 — Ship the Product. Package the item securely in its original packaging and include the RMA number visibly on the outside of the package. Ship the return to the address provided in your authorization email. Customers are responsible for all return shipping costs unless the return is due to a Reyliff error (wrong item shipped, manufacturing defect).

Step 4 — Inspection and Processing. Upon receipt, our quality control team will inspect the returned product. Reyliff reserves the right to refuse any return that does not meet the eligibility criteria stated in Section 2. Approved refunds will be processed within 5–10 business days of receiving the returned item.

4. Damaged or Defective Products

If you receive a product that is damaged in transit or has a manufacturing defect, you must notify Reyliff within 48 hours of delivery by contacting support@reyliff.com. You must provide:

• Your order number and full name
• A clear description of the damage or defect
• Photographic evidence of the damaged product and its packaging
• A photograph of the shipping label

Upon verification, Reyliff will, at its sole discretion, offer a replacement product or a full refund. Reyliff is not responsible for damage caused by the customer after delivery, improper storage, or misuse of the product.

5. Lost or Undelivered Packages

Reyliff is not responsible for packages that are lost, stolen, or undelivered due to circumstances beyond our control, including but not limited to: incorrect shipping addresses provided by the customer, theft from delivery location, carrier delays or errors, or force majeure events.

If your tracking information shows a package as delivered but you have not received it, you must contact the shipping carrier directly to file a claim. Reyliff will cooperate with carrier investigations but cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.

If your package is confirmed lost by the carrier (not delivered), please contact us within 10 days of the expected delivery date and we will work with the carrier to resolve the issue.

6. Founder Club Membership — No Refund Policy

Founder Club memberships are strictly non-refundable. By purchasing a Founder Club membership (Bronze, Silver, Gold, Diamond, or Black VIP), you acknowledge and agree that:

• The membership is a digital product that is activated immediately upon purchase.
• All benefits, including discount codes and exclusive access, are delivered electronically at the time of purchase.
• No refunds, partial refunds, credits, or exchanges will be issued for any Founder Club membership, regardless of the reason.
• Membership benefits are non-transferable and cannot be sold, gifted, or assigned to another individual.

This no-refund policy for memberships is consistent with industry standards for digital products and subscription services and is enforceable under applicable consumer protection law.

7. Chargebacks and Dispute Resolution

Reyliff takes chargeback fraud extremely seriously. Filing a chargeback for a legitimate purchase — including purchases where the customer has received the product, used the product, or changed their mind — constitutes fraud and will result in:

• Immediate cancellation of your customer account and all associated Founder Club memberships.
• Permanent ban from purchasing on reyliff.shop.
• Reporting to relevant fraud prevention databases.
• Potential legal action to recover losses, including attorney's fees and court costs.

We encourage all customers to contact our customer service team before initiating a dispute with their financial institution. We are committed to resolving legitimate concerns promptly and fairly.

8. Refund Method and Timeline

Approved refunds will be issued to the original payment method used at the time of purchase. Reyliff does not issue cash refunds or refunds to a different payment method than the one originally used.

Please note that your bank or card issuer may require additional time to post the refund to your account. Reyliff is not responsible for delays caused by financial institutions.

9. Limitation of Liability

Reyliff's liability for any return, refund, or exchange is strictly limited to the original purchase price of the product(s) in question. Under no circumstances shall Reyliff be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to a purchase, including but not limited to lost profits, lost revenue, or costs of substitute products.

10. Policy Updates

Reyliff reserves the right to modify this Refund and Return Policy at any time. Changes will be effective upon posting to reyliff.shop. Your continued use of our Services after any modification constitutes your acceptance of the updated Policy.

11. Contact

For return and refund inquiries, please contact:

Reyliff LLC — Customer Service
Email: support@reyliff.com
WhatsApp: +1 (786) 784-9889
Website: reyliff.shop

Business hours: Monday–Friday, 9:00 AM – 6:00 PM EST