SHIPPING POLICY

Reyliff LLC | Effective Date: January 1, 2025 | Last Updated: May 2025

1. Overview

Reyliff LLC is committed to processing and shipping your orders promptly and efficiently. This Shipping Policy describes our shipping practices, timelines, carrier partners, and limitations of liability. By placing an order on reyliff.shop, you agree to the terms of this Policy.

2. Order Processing Time

All orders are processed within 1–3 business days of order confirmation, excluding weekends and U.S. federal holidays. During peak periods (holidays, product launches, promotional events), processing times may extend to 3–5 business days. You will receive an email notification with tracking information once your order has shipped.

Reyliff does not guarantee same-day or next-day processing. Orders placed after 12:00 PM EST will be processed on the following business day.

3. Shipping Methods and Estimated Delivery Times

Delivery estimates are provided by the carrier and are not guaranteed. Reyliff is not responsible for carrier delays, weather-related delays, or other circumstances beyond our control.

4. Shipping Carriers

Reyliff ships via the following carriers: United States Postal Service (USPS), United Parcel Service (UPS), FedEx, and DHL (for international orders). The carrier used for your order will be selected based on your location, order size, and shipping method chosen at checkout. Carrier selection is at Reyliff's sole discretion.

5. Shipping Costs

Shipping costs are calculated at checkout based on the destination address, order weight, and selected shipping method. Reyliff may offer free shipping promotions from time to time, subject to the terms of each promotion. Free shipping promotions apply only to standard shipping within the contiguous United States unless otherwise specified.

6. Incorrect Shipping Addresses

It is the customer's sole responsibility to provide an accurate and complete shipping address at the time of order. Reyliff is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have provided an incorrect address, you must contact us at support@reyliff.com within 2 hours of placing your order. We will make reasonable efforts to correct the address before shipment, but cannot guarantee that changes can be made once an order has been processed.

Orders returned to Reyliff due to an incorrect address will be reshipped at the customer's expense. Reyliff will not issue a refund for shipping costs on orders returned due to address errors.

7. Lost, Stolen, or Undelivered Packages

7.1 Packages Marked as Delivered. If your tracking information shows your package as delivered but you have not received it, please: check with neighbors, building management, or any other person who may have received it on your behalf; check all possible delivery locations (front door, back door, mailbox, package locker); wait 24 hours, as carriers occasionally mark packages as delivered before physical delivery. If the package is still not found after 24 hours, contact us at support@reyliff.com.

7.2 Lost Packages. If the carrier confirms that your package is lost in transit (not delivered), please contact us within 10 business days of the expected delivery date. We will file a claim with the carrier and work to resolve the issue. Resolution may take 7–21 business days depending on the carrier's investigation process.

7.3 Stolen Packages. Reyliff is not responsible for packages stolen after delivery. We recommend filing a police report and contacting your homeowner's or renter's insurance. Reyliff will cooperate with law enforcement investigations but cannot guarantee replacement for stolen packages.

8. Damaged Packages

If your order arrives damaged, you must: retain all original packaging materials; photograph the damaged package and its contents; contact us at support@reyliff.com within 48 hours of delivery with photos and your order number. Reyliff will file a damage claim with the carrier and, upon verification, provide a replacement or refund at our discretion.

9. International Shipping

Reyliff ships to select international destinations. International customers are responsible for all customs duties, import taxes, and fees imposed by their country's customs authorities. These charges are not included in the order total and are not refundable by Reyliff. Reyliff is not responsible for delays caused by customs processing. International orders are final sale and are not eligible for return or refund unless the product is defective.

10. Limitation of Liability

Reyliff's liability for shipping-related issues is strictly limited to the replacement of the product or a refund of the product's purchase price, at Reyliff's sole discretion. Reyliff shall not be liable for any indirect, consequential, or incidental damages arising from shipping delays, losses, or damage, including but not limited to lost business opportunities, missed events, or personal inconvenience.

11. Contact

For shipping inquiries, please contact:

Reyliff LLC — Customer Service
Email: support@reyliff.com
WhatsApp: +1 (786) 784-9889
Website: reyliff.shop

Business hours: Monday–Friday, 9:00 AM – 6:00 PM EST